TERMS & CONDITIONS

You are advised to read these terms and conditions carefully before using this Website. By using this Website, you are deemed to have read and accepted these terms and conditions without any limitations or qualifications. We reserve the right to revise the terms and conditions from time to time at its absolute discretion without prior notice to you. Kindly refrain from using this Website should you not agree to all or any of the terms and conditions contained herein.

Disclaimer

The contents or materials, information or functions contained in this site which includes but not limited to the text, images, graphics, sound files, animation files, video files, links therein ae provided “as is”, “as available”, “as at” basis. We provide no warranty endorsements or representations, whether expressly or implied, as to the accuracy, adequacy, reliability, timeliness, performance, completeness or suitability of the information and materials found or offered on this Website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Changes and Modifications

We reserve the right at our absolute discretion and without liability to

·         change, modify, alter, adapt, add or remove any of the terms and conditions contained herein; and/or

·         change, suspend or discontinue any aspect of this Website.

We are not required to give you any advanced notice prior to incorporating any of the above changes and/or modifications into the Website.

Copyright

Unless otherwise indicated, the copyright in this Website and its contents or materials which includes but not limited to the text, images, graphics, sound files, animation files, video files therein and in their arrangement, is owned by us, and is protected by applicable Malaysian and international copyright laws, international treaties and other intellectual property rights. No contents or materials, whole or in part, of this Website may be modified, copied, reproduced, displayed, performed, published, broadcast, distributed, retransmitted, transferred, licensed, sold, exploited or commercially dealt with in any manner without the express prior written consent by us.

Trademark

All the trademarks, service marks and logos displayed on this Website are registered, pending and unregistered trademarks owned by us and their respective third-party proprietors. Unless the express prior written consent by us has been obtained, nothing contained on the Website shall be construed as granting, by implication, estoppel, or otherwise, any license or right to use, download, reproduce, copy or modify such trademark, service marks or logos. Similarly, no such trademark, service mark or logo may be used to link or to mark any link to this Website without the express prior written consent by us.

Links

Our Website may provide links to other sites and vice versa merely for your convenience and information. We shall neither be responsible for the content and availability of such other sites that may be operated and controlled by third parties, nor for the information, products or services contained on or accessible through those websites. Your access and use of such websites remain solely at your own risk. We will not be liable for any direct, indirect, consequential losses and/or damages of whatsoever kind arising out of your access to such websites.

Use of Your Personal Information

We will use the personal information you provide through our Website only for purposes for which the personal information was originally requested, and for directly related purposes UNLESS we are required or authorised under law to disclose such personal information OR you give your written consent to allow disclosure of such personal information. For further information on how we collect and handle your personal information, kindly refer to SURIA GOLD JEWELLERY & ACCESSORIES SDN BHD Group’s Privacy Policy.

Pricing Policy

Please note the pricing  published or displayed on all platforms may varies from time to time, subject to the managements approval and in accordance to the Malaysia’s Governed Gold Price and permitted by the Malaysia’ law.  All pricing published is only valid for a minimum of 7 days and is deemed correct and will be honored during the time of publishing. Changes will be clearly published on the selling price from time to time after the 7 days validation period and subject to the management’s approval.

Liability

Your use of any information or material contained in our Website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this Website meet your specific requirements.

By using our Website, you agree that we will not be liable under any circumstances, including negligence, for any direct, indirect or consequential loss arising from your use of the information and material contained in our Website or from your access to the linked sites described in Clause 5 herein. We are also not liable nor responsible for any material provided by third parties with their own respective copyright and shall not under any circumstances, be liable for any loss, damages or injury arising from these materials. 

Governing Law & Jurisdiction

The use of this site or any pages thereof are bound by the terms & conditions of this site that are governed exclusively by and are to be construed in accordance with all applicable laws of Malaysia. By using this Website, you hereby expressly consent to the exclusive jurisdiction of the Courts of Malaysia in any and all actions, disputes or controversies arising out of or relating to the use of this Website.

ORDER POLICY & PRICING POLICY

SURIA GOLD JEWELLERY & ACCESSORIES SDN.BHD reserve the right at any time to make any amendments to this Website, including and not limited to the prices, products and services offered on this site.

Products and prices offered on SURIA GOLD JEWELLERY & ACCESSORIES SDN BHD  e-Store may not be similar to the products and prices offered at SURIA GOLD JEWELLERY & ACCESSORIES SDN.BHD showroom as the promotions, campaigns, sales or offers are organize differently.

SURIA GOLD JEWELLERY & ACCESSORIES SDN BHD  shall put in the best effort to ensure prices stated on this e-Store are accurate and updated. Due to the fluctuating prices of precious metals and stones, prices that are listed on SURIA GOLD JEWELLERY & ACCESSORIES SDN.BHD e-Store are subject to changes without notice. However, in the unfortunate event of system error in pricing, SURIA GOLD JEWELLERY & ACCESSORIES SDN BHD reserves the right to cancel the order and refund the purchase as per the policy.

Before payment transaction is made and completed, the final price and weight of the purchase will be displayed for confirmation. Email for purchase confirmation will be sent which shall also display your transaction details.

RETURN POLICY

Suria Gold Jewellery & Accessories Sdn Bhd. (Business Registration Number -  202101044196 (1444496-U) ) [‘SURIA GOLD JEWELLERY & ACCESSORIES SDN.BHD”] gives utmost importance to quality control wherein our product(s) are inspected at multiple stages to ensure that you receive our products at its best quality. This policy is only applicable for product(s) purchased through SURIA GOLD JEWELLERY & ACCESSORIES SDN BHD e-Store (online).

If there happens to be any discrepancy in products that you received, please contact our Hotline Tel : - 017-2632192 or you can write to us through email :- [email protected]  for further assistance.

RETURN & EXCHANGE POLICY

1.       Request for Exchange shall be made within three (3) days after receiving the item. Any requests made beyond the stipulated time frame will not have guaranteed approval and will only be approved upon management discreation.

2.       Below are the process to request for Exchange:

a)       Take a picture of your purchase receipt OR Contact our Customer Service for any further assistance at Tel : 017-2632192

b)       Fill in the request for Exchange online form and the request shall be processed approximately within three (3) working days.

c)       Once the request for Exchange has been approved, customer will receive an approval notification via email with the details of instruction to return the item for Exchange.

3.       Accepted reason(s) of Exchange are as the following:

a)       Item received in defective condition.

b)       Item received different from ordered item

c)       Item received as per order but size does not fit (sizes).

Note: Exchange request due to change of mind and /or for items that are damaged due “wear and tear” are NOT ACCEPTABLE.

4.       All returned item for Exchange must be in new, unused, unsoiled condition complete with its original packaging and receipt.

5.       SURIA GOLD JEWELLERY & ACCESSORIES SDN BHD will conduct quality check of the returned item before proceeding for the Exchange to ensure the above conditions are fulfilled.

6.       The returning cost of the item to be exchanged shall be borne by the Customer. SURIA GOLD JEWELLERY & ACCESSORIES SDN BHD will not take any responsibility for any unforeseen circumstances during the returning process by the Customer. SURIA GOLD JEWELLERY & ACCESSORIES SDN BHD  will only provide courier airway bill for the returning of the item if the item has been confirmed to be in defective condition upon delivery OR item received by the Customer is different from the order placed.

7.       Exchange is only limited to the same design of the same value subject to stock availability. Should the price of the exchanged item is higher, Customer is required to add up the difference in price. However, If the exchanged item price is lower, SURIA GOLD JEWELLERY & ACCESSORIES SDN BHD  will extend e-Voucher for the excess amount to be returned to the Customer. The said e-Voucher can be utilized at our website (https://www.Suria Gold Jewellery.com) 

8.       Exchange process may take approximately five (5) to thirty (30) working days after the return item is received by SURIA GOLD JEWELLERY & ACCESSORIES SDN BHD   from Customer. The working days may take longer if items is re customisation is required.

ORDER CANCELLATION POLICY

1.       No cancellation is allowed once purchases are made within 24-hour upon placing the order, especially when the order has been shipped out. SURIA GOLD JEWELLERY & ACCESSORIES SDN BHD  will not be able to make the cancellation once the order(s) have been shipped out.

Note: Cancellation request due to change of mind is not acceptable. 

2.       We do not allow any cancellation, however we allow exchange policy.

3.       SURIA GOLD JEWELLERY & ACCESSORIES SDN BHD will issue the monetary exchange in the form of e-Voucher. The said e-Voucher can be utilized at Suria Gold Jewellery official website.

4.       Any refund via original method of payment may be requested by Customer, however is subject to management’s review and discretion.

5.       Once the exchanged request is approved, it may take up to thirty (30) working days for the e-vouchers to be sent to the customers or for amount to be reflected in the bank account due to financial transaction processes with external parties. (60) working days if transactions is done via credit card and subject to individual customers payment cycle date and each banks’ credit card’s terms and conditions. 

DELIVERY & SHIPPING POLICY

SURIA GOLD JEWELLERY e-Store provides nationwide delivery within Malaysia only.

Delivery Timeline & Status

1.       Once the order has been placed by the Customer, SURIA GOLD JEWELLERY & ACCESSORIES SDN BHD  will take approximately two (2) to three (3) working days to process before the order will be handed over to our trusted courier partner to be delivered.

2.       Estimated delivery timeline as below:

a)       Within Klang Valley : up to three (3) calendar days

b)       Within Peninsular : up to five (5) calendar days

c)       Within East Malaysia : up to seven (7) calendar days

3.       To check on the delivery status, Customer may refer to the tracking number updated in the order details.

4.       Shipping charges and delivery time frame may be subjected to revision from time to time.

5.       During campaigns, peak season or any promotional events, order process and delivery time may experience some delay.

6.       Customer(s) are encouraged to contact Customer Service Hotline at 017-2632192 for update and further clarification.

In the event that the order(s) are not able to be processed within the time period specified in Order Confirmation email, SURIA GOLD JEWELLERY & ACCESSORIES SDN BHD  will contact Customer via the contact information provided to notify the delay.

SURIA GOLD JEWELLERY & ACCESSORIES SDN BHD  trusted courier partner(s) will ensure the safety of all deliveries. In the case of lost during transition, SURIA GOLD JEWELLERY & ACCESSORIES SDN.BHD will engage with respective courier partner to investigate for clarity and certainty before proceeding with reimbursement to Customer.

Customer is advice to receive by hand once the order(s) are delivered. In the case of Customer is not available to receive the item, Customer required to make the necessary arrangement to ensure that the order(s) is received well.  SURIA GOLD JEWELLERY & ACCESSORIES SDN BHD  and courier partner(s) will not take any responsibility if unattended delivered order(s) with proof of delivery is lost.

If the delivery of the order(s) failed or delayed due to the Customer, including incorrect delivery address provided, the delivery package will be returned to SURIA GOLD JEWELLERY & ACCESSORIES SDN BHD .  Any request(s) to be re-delivered, additional delivery charges will apply accordingly.

Any lack of conformity in the order at the time of receipt by the Customer such as tampering of the packaging, please contact our Customer Service Hotline at Tel : 017-2632192

PAYMENT METHOD

1.       Suria Gold Jewellery & Accessories Sdn Bhd.offers various payments facilities so that all consumers have are able to obtained or own a piece of our products.

2.       Suria Gold Jewellery & Accessories Sdn Bhd customers who chooses to purchase via our platform is subject to our our payment gateways partners’ terms and conditions.

3.       The 0% Instalment facilities provided is in collaboration with www.dreamshop.com.my and www.ezbeli.com.my which is wholly owned by DCR Marketing Sdn Bhd.

4.       www.dreamshop.com.my & www.ezbeli.com.my , these platforms are the official appointed online digital partners and reseller agents for Suria Gold Jewellery & Accessories Sdn Bhd..

5.       DCR Marketing Sdn Bhd’s platform wwww.dreamshop.com.my & www.ezbeli.com.my is being integrated with Suria Gold Jewellery & Accessories Sdn Bhd platform and has been appointed as the sole online reseller partner or agent for Suria Gold Jewellery & Accessories Sdn Bhd. Therefore customers are allowed to choose to make a payment using their respective bank’s credit card that provides the 0% Instalment or repayment scheme from 6, 12, 18, 24, 36,48 to 60 months from the respective banks.

6.       The instalment tenure and participating banks that provides the 0% Instalment facilities may varies from time to time subject to the management of Suria Gold Jewellery & Accessories Sdn Bhd., DCR Marketing Sdn Bhd’s platform wwww.dreamshop.com.my or www.ezbeli.com.my and our respective payment gateway partners.

7.       All customers who chooses to make a payment with 0% Instalment facilities via Credit Card has agreed to all the terms and conditions stipulated by the respective banks.

8.       Any disputes related to the 0% instalment transactions customers are required cardmember to contact the  respective banks directly.

SURIA GOLD JEWELLERY VOUCHERS

1.       Suria Gold Jewellery Vouchers comes in a form of e-vouchers only.

2.       Suria Gold Jewellery E-Vouchers cannot be exchange for cash and only for Suria Gold Products.

3.       Suria Gold Jewellery E-Vouchers can be purchased to be given as gifts in a form of e-codes and to be applied during check out session to offset any purchasing amount.

4.       NO REFUND will be given to the unused amount issued on the Suria Gold e-vouchers.

5.       Upon purchasing of the Suria Gold Jewellery E-Vouchers no cancellations will be allowed.

6.       Validity of Suria Gold Jewellery E- Vouchers will be valid for 3 months upon issuance and any no extension will be allowed.

7.       No reissuance will be entertained for loss of Suria Jewellery Gold E-Vouchers.

8.       Suria Jewellery Gold E-Vouchers can only be used to purchase ready products or customised products that is sold on Suria Gold Jewellery platforms such as the e-commerce platform such as i.e. www.dreamshop.com.my, www.ezbeli.com.my , https://www.suriagoldjewellery.com/ and others do determined by Suria Gold’s management from time to time

9.       All other terms and conditions may applies. 

Pricing Policy

Please note the pricing published or displayed on all platforms may varies from time to time, subject to the management approval and in accordance to the Malaysia’s Governed Gold Price and permitted by the Malaysia’ law.  All pricing published is only valid for a minimum of 7 days and is deemed correct and will be honored during the time of publishing. Changes will be clearly published on the selling price from time to time after the 7 days validation period and subject to the management’s approval.