1.1 The Package allows you to have an office presence at a prestigious address in KL Eco City and we will inform you for any mail you will receive. It is cost-free for you to pick up mails in person or have it forwarded to you via scan and email – upon request. Virtual Plus and Virtual Pro also includes a Call Answering or Call Forwarding service with a dedicated phone number.

1.2 “Business Address” Package allows you to have a Business Address at Triune Centre, with your company name signage at our lobby. Triune Centre reserves the right to determine the nature, size and lettering of such signage in compliance with the law of the Companies Act of Malaysia (2016).

2.1 Comply with Code of Conduct: The Client must comply with any Code of Conduct which Triune Centre imposes generally on users of the designated Centre. Such rules are developed and/or imposed to protect Client's use of the designated Centre for work.

2.2 Duration: This Agreement lasts for the period stated in the invoice you have paid for and then will be extended automatically for successive periods equal to the current term but no less than 3 months (unless legal renewal term limits apply) until brought to an end by the Client or by Triune Centre. All periods shall run to the last day of the month in which they would otherwise expire. The fees on any renewal will be at the then prevailing market rate.

2.3 Bringing this Agreement to an end: Either Triune Centre or the Client can terminate this Agreement at the end date stated in it, or at the end of any extension or renewal period.

There are no refunds for any early termination before the end date of the Agreement/invoice. If the Client wishes to terminate this Agreement before its end, the Client agrees that only the deposit (if any) paid to Triune Centre shall be returned – all fees paid to date will be forfeited due to the early termination, and any venue credits, discount vouchers or other benefit will also cease to be valid.

2.4 Ending this Agreement immediately: To the maximum extent permitted by applicable law, Triune Centre may put an end to this Agreement immediately by giving the Client notice and without need to follow any additional procedure if

(a) the Client becomes insolvent, bankrupt, goes into liquidation or becomes unable to pay its debts as they fall due, or

(b) the Client is in breach of one of its obligations which cannot be put right, or

(c) its conduct, or that of someone at the Centre with its permission or invitation, is incompatible with ordinary office

use which shall be determined at Triune Centre' sole discretion. If Triune Centre puts an end to this Agreement for any of these reasons it does not put an end to any outstanding obligations, including the payment of any additional services used as well as the monthly fee for the remainder of the period for which this Agreement would have lasted if Triune Centre had not ended it.

2.5 If the Centre is no longer available: In the event that Triune Centre is no longer able to provide the services at the designated Centre stated in this Agreement then this agreement will end and the Client will only have to pay monthly fees up to the date it ends and for the additional services the Client has used. Triune Centre will try to find suitable alternative for the Client at another designated location.

2.6 Client Representation of Triune Centre Employees: Throughout the duration of this agreement, Client agrees that neither Client, nor any of Client's partners, members, officers or employees will represent, or otherwise provide legal counsel to, any of Triune Centre' current or former employees in any dispute with, or legal proceeding against, Triune Centre, or any of Triune Centre' affiliates, members, officers or employees.

2.7 Notices: All formal notices must be in writing to the address first written on the front page of the Agreement. It is the Client's responsibility to keep their address of record up to date with the designated Centre at all times.

2.8 Confidentiality: The terms of this Agreement are confidential. Neither Triune Centre nor the Client may disclose them without the other's consent unless required to do so by law or an official authority. This obligation continues after this Agreement ends.

2.9 Enforcing this Agreement: The Client must pay any reasonable and proper costs including legal fees that Triune Centre incurs in enforcing this Agreement.

2.10 Amendment: Triune Centre reserves the right to amend these Terms and Conditions as and when required, and will notify the Client of any such changes via electronic email within 7 days of any changes.

3.1 The Client must not carry on a business that competes with Triune Centre' business of providing serviced office accommodations, virtual offices or its ancillary services.

3.2 The Client's name and address: The Client may only carry on that business in its name or some other name that Triune Centre previously agrees.

3.3 Use of the Centre Address: The Client may use the designated Centre address as its Mailing Address or Business Address depending on the product package chosen by the Client. The Client is not permitted to use the address of the designated Centre as their Registered Address unless permitted by law and by Triune Centre and (if relevant) by local compliance rules. Any other uses are prohibited without Triune Centre's prior written consent.

4. Fees

4.1 Taxes and duty charges: The Client agrees to pay promptly 

(i) all sales, use, excise and any other taxes and license fees which the Client is required to pay to any governmental authority (and, at Triune Centre' request, will provide to Triune Centre evidence of such payment) and

(ii) any taxes paid by Triune Centre to any governmental authority that are attributable to the accommodation, where applicable, including, without limitation, any gross receipts, rent and occupancy taxes, tangible personal property taxes, stamp tax or other documentary taxes andfees.

4.2 Service Retainer/Deposit: The Client will be required to pay a service retainer/deposit equivalent to two months of the monthly fee (plus VAT/Tax where applicable) upon entering into this Agreement unless a greater amount is specified on the front of this agreement. This will be held by Triune Centre without generating interest as security for performance of all the Client's obligations under this Agreement. The service retainer/deposit, or any balance after deducting outstanding fees, and other costs due to Triune Centre, will be returned to the Client after the Client has settled their account with Triune Centre and funds have cleared. Triune Centre may require the Client to pay an increased retainer/deposit if outstanding fees exceed the service retainer/deposit held and/or the Client frequently fail to pay Triune Centre' fees when due. The Deposit shall be forfeited in the event of the Client’s non-response to

Triune Centre’s emails and correspondence, for a period of 1 calendar month after the end of this agreement.

4.3 Registration Fee: The Client will be charged a one-time registration fee. This fee is listed in the Code of Conduct.

4.4 Late payment: If the Client does not pay fees when due, a fee will be charged on all overdue balances. If the Client disputes any part of an invoice the Client must pay the amount not in dispute by the due date or be subject to late fees. Triune Centre also reserves the right to withhold services (including for the avoidance of doubt, denying the Client access to its accommodation, where applicable) while there are any outstanding fees and/or interest or

the Client is in breach of this Agreement.

4.5 Insufficient Funds: The Client will pay a fee for any returned cheque or any other declined payments due to insufficient funds.

4.6 Standard services: The monthly fee and any recurring services requested by the Client are payable in advance, whether by month, half-year or full-year terms. Unless otherwise agreed in writing, these recurring services will be provided by Triune Centre at the specified rates for the duration of this Agreement (including any renewal). Where a daily rate applies, the charge for any such month will be 30 times the daily fee. For a period of less than a month the fee will be applied on a daily basis.

4.7 Pay-as-you-use and Additional Variable Services: Fees for pay-as-you-use services, plus applicable taxes, in accordance with Triune Centre' published rates which may change from time to time, are invoiced in arrears and payable the month following the calendar month in which the additional services were provided.

4.8 Discounts, Promotions and Offers: If the Client benefited from a special discount, promotion or offer, Triune Centre may discontinue that discount, promotion or offer without notice if the Client breaches these terms and conditions or becomes past due on two or more occasions.

CANCELLATION POLICY

1.       No cancellation is allowed once payment are made within 24-hour upon placing the booking.

Note: Cancellation request due to change of mind is not acceptable. 

2.       We do not allow any cancellation.

3.       Any refund via original method of payment may be requested by Customer, however is subject to management’s review and discretion.